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PRIVACY
POLICY

1. Introduction

Welcome to First Image Signs (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website: https://firstimagesigns.com/, contact us, or use our services.

By using our website and services, you agree to the collection and use of your information in accordance with this policy.

2. Who We Are

Business Name: First Image Signs
Email: signs@firstimagesigns.com
Phone: 07815 926150
Website: https://firstimagesigns.com
Location: United Kingdom

3. What Information We Collect

We may collect and process the following personal data:

  • Contact Details – Name, email address, phone number

  • Business Information – Company name, address, VAT number (if applicable)

  • Website Usage Data – IP address, browser type, pages visited, and other analytical data

  • Communications – Emails, messages, and other correspondence

  • Files – Artwork, designs, or files you send for signage projects

4. How We Collect Your Data

We collect data when you:

  • Fill out a contact or quote form

  • Email or call us directly

  • Interact with our website via cookies or analytics

  • Provide files or artwork for orders

5. How We Use Your Data

We use your data to:

  • Respond to your enquiries and provide quotations

  • Fulfil signage orders and deliver services

  • Send important updates or service-related communication

  • Improve our website and customer service

  • Maintain internal records and comply with legal obligations

We do not sell or share your data with third parties for marketing purposes.

6. Legal Basis for Processing

We process your data under the following legal bases:

  • Consent – When you voluntarily submit data via our forms

  • Contract – When processing is necessary for fulfilling a service agreement

  • Legitimate Interests – To improve our services and manage communications

  • Legal Obligation – When required to comply with applicable law

7. How We Store and Protect Your Data

We take appropriate security measures to protect your data, including:

  • Secure email systems and devices

  • Password-protected files and applications

  • Website hosting with SSL encryption

We only retain your data for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.

8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (in certain circumstances)

  • Object to or restrict processing of your data

  • Withdraw your consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at signs@firstimagesigns.com.

9. Cookies and Website Analytics

Our website uses cookies to improve user experience and analyse traffic via tools like Google Analytics.

By using our site, you consent to the use of cookies. You can adjust your browser settings to disable cookies at any time.

For more information, please see our Cookies Policy (or include this below if you need a combined policy).

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: signs@firstimagesigns.com
Phone: 07815 926150
Website: https://firstimagesigns.com